You asked. We answered.

Below are common questions we are asked during consultations. If you have a question you don't see below... just asked and we'll answer!

Carpet Cleaning

Do you use a truck mount?

No. We have purposely choosen a portable extractor for cleaning. After much research and advice from other pros. We decided to invest in a portable extractor and here's a few reasons why:

1. REACH ANY SPACE. With a portable machine we can easily reach any space, any place without lugging 100 feet of hose.

2. LESS WATER. Truck mounts have a constant water source which can cause soaking. This is why they have such a large machine to try and suck the water out through 100 feet or more of hose. If all the water is NOT properly extracted, water, soil, solution and odors can be left in your carpet.

3. WEATHER. Rain, sun or snow... we can easily bring our equipment into your home or office even in poor weather. No need to winterize equipment or leave doors and windows open for long bulky hoses. 

4. JUST AS EFFECTIVE. Portable extractors have proven to be just as, sometimes more effective in carpet cleaning than truck mounts. With shorter hoses, control of amount of water sprayed into carpet, two-stage vaccum for extraction and on-board heating element... we can get your carpets deep cleaned, sanitized, smelling great and dried in a timely manner.

SEE FOR YOURSELF... call us today for a FREE QUOTE!

 

What form of cleaning method do you use?

Hot water extraction. The preferred method of cleaning by Shaw, Mohawk and The Carpet & Rug Institute. Many may refer to it as 'steam cleaning.' Although we prefer the term Hot Water Extraction because the focus is on the extraction. With our on-board heating system we can safely use water ranging from 120 degrees to 220 degrees depending on the carpet and cleaning process needed. Our cleaning solutions are proven to be safe for your family and pets.

Isn't dry foam carpet cleaning just as effective as hot water extraction?

No. Even though in most cases the cost for Dry Foam and Hot Water Extraction is the same, the process is much different.

To see why, let's first go over the process for dry foam carpet cleaning.

When a carpet cleaner uses dry foam, he applies shampoo to the surface of your carpet, it absorbs the surface dirt, he allows it to dry, and then vacuums up the dried shampoo.

Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum?

One reason this method is not as effective as hot water extraction is that it can leave residue in your carpet which in turn will attract dirt. Another reason is it will not clean deep down in the fibers only surface clean.

With hot water extraction, a hot cleaning solution is injected at high-pressure into the carpet to suspend soil and other pollutants trapped in the fibers. Then with the high-powered vacuum the pollutants, soil and water is extracted out of the carpet leaving your carpet DEEP CLEANED. If your concern is drying time, with our system your carpets are damp or dry by the time we leave depending on type of carpet, weather and proper ventilation.

My carpet doesn't really look dirty, do I still need to clean them?

Yes. Looks can be deceiving. Though your carpets may not seem dirty, there are oils, sticky soil, ground in odors and allergens including dust mites that vacuuming cannot always take out. With a professional cleaning, say from JP Carpet, your carpet will not only look brighter and feel better but it will remove the deep down soil and allergens helping you breathe better, too.

Renting a Rug Doctor is more cost effective. Isn't it just as good?

Yes... and NO. Renting a Rug Doctor is in some cases more cost effective but is not as effective in cleaning carpets. Our industrial hot water extractor has more extraction power and quicker drying time so not to leave your carpets soaked which can be a breeding ground for mold. We also have an understanding of the proper cleaning agents and how much to use without leaving residue which some rentals can do and in turn attract soil.

 

Not to mention saving you the hassle of bringing the heavy machine in and out of your vehicle in to the house and back to the store. With us its as simple as one phone call!

See this video for more on rental vs. professional...

https://youtu.be/yUJinO_zr60

After cleaning, the stain on my carpet returned. Why?

Wicking, Wicking, Wickster. When the stains on your carpet are cleaned and they return it is because it has reached the backing of the carpet or the pad. The spill being trapped makes its way up the fibers to the surface --- like going up a candle wick, thus the name "Wicking." This is why it is so important to clean spills as they happen or once you notice them so as not to give the spill time to soak through the carpet.

What is the best way to spot clean my carpets?

If you prefer to use a spot treatment for your carpet be sure to test an area of your carpet first or use a proven treatment from named manufacturers like Shaw.

Or if you are able to address the spill right away absorb as much as possible with a clean paper towel or clean wash white cloth. Blot area with 2 tsp mild dish soap and 1 c warm water using a damp towel (do not rub) for a few minutes. If stain is removed, water rinse and apply pressure for an extended time, using a heavy object on the towel or cloth to help dry.

If stain is not removed, apply hydrogen peroxide (1/2 c)/ammonia (1 tsp) solution (test a small area first). Let stand for a couple of hours under a weighted sheet of plastic wrap. Apply water with a damp towel. Finish with weighted pad of paper towels or cloth for an extended time until dry.

***For pet accidents, you can apply a small amount of white undiluted vinegar once area is DRY, to help neutralize the area.

 

This is a recommended cleaning procedure for most common spills and carpet fibers. Most spills if caught right away will be removed, but not all. Some spills may contain color changing ingredients.

Why didn't the traffic areas come out as bright as the rest of the carpet?

The most common reason for the traffic areas being a little darker or having a "shadow" effect after carpet cleaning is carpet wear. The fibers in your carpet can become worn from foot traffic. Sometimes it can even appear near a sofa or favorite recliner. Your shoes track dirt and small rocks into your home and through time this can wear-down the fibers of your carpet.

WAYS TO HELP WITH CARPET FIBER WEAR:

1. Take off your shoes before walking on the carpet

2. Using area rugs in traffic areas.

3. Occassionly rearrange your furniture.

Either way, if you are concerned, give us a call once you notice it and we will give it another look.

How long will it take for my carpet to dry?

We do not use a constant water source, therefore we spray in only what is necessary. By the time we are done and ready to leave your carpets are usually slightly damp. Depending on your carpet texture and the weather, it can take 4-8 hours with proper ventilation. Proper ventilation can be open window in good weather or turning on fans. Usually by the next day or so you are good-to-go!

What do I need to do before you show up to clean my carpets?

Customer is responsible for pre-cleaning prep, including but not limited to any heavy furniture moving (JP CARPET will only do light furniture moving), any items on the floor which cannot be removed by a standard vacuum, prep blinds/bed linens/curtains that touch the floor so to prevent damage, it is the owners responsibility to make sure that all small children and pets are kept out of the working area for the duration of the project for the protection of the pet(s) (JP CARPET is not responsible for any pet(s) which may get hurt or escape the home or premises during the job), clear access in and out of the home or building, etc. Call for details, 575.707.1180.

Carpet Re-stretch or Repair

My carpet has a small wrinkle, should I wait before I get it re-stretched?

No. The best time to catch a wrinkle is when you first notice it. The longer you wait, the worse it can get and potentially do damage to your carpet. With traffic, the wrinkle may even cause a crease to develop in your carpet... so, the sooner the better.

What is causing the wrinkles in my carpet?

It could be from an improper installation. If so, the wrinkling will occur within the first six months to a year. It could be heavy furniture. When heavy furniture is slid across the room or even stationary next to a walkway it can cause the carpet to pull in those areas. It could be that the carpet has come off the tackstrip (the wooden strip along the sides of the room that hold the carpet in place). This could be due to sliding heavy objects across the room or improper installation. Lastly, it could be that your carpet is older and due to wear and tear it is simply in need of a re-stretch.

How do you go about repairing a burn spot in my carpet?

Burn spots, bleach spots or other spots like this cannot be reversed but they can be repaired. If you have a carpet remnant left from your installation we can replace the damaged area by seaming a small remnant piece. If you do not have a carpet remnant, we may be able to take a carpet piece from another hidden area, ex: broom closet. 

Once repaired, the newer carpet will need time to blend in with the older carpet around it.

When you do a re-stretch, do I need to move out all my furniture?

Well....In most cases we only need to slide a few items of furniture. However, sometimes where the wrinkles are throughout the entire room, much of the furniture may need to be moved out. PLEASE SEE "What do I need to do to prepare for the re-stretch?"

What do I need to do to prepare for re-stretch?

Customer is responsible for pre-repair prep, including but not limited to moving heavy furniture, equipment or personal items if needed, it is the owners responsibility to make sure that all small children and pets are kept out of the working area for the duration of the project for their protection (JP CARPET is not responsible for any pet(s) that may get hurt or escape the home or premises during job), easy access in and out of the home or business, etc. Call for details, 575.707.1180.

Carpet Installation

Are you still offering carpet installation?

Yes. We are happy to still offer professional carpet installation but only on select jobs. Please call for more info. CALL US BEFORE YOU BUY.

Do you sell carpet?

Although we no longer sell carpet we still offer many PRE-PURCHASE BENEFITS. If you call us before you buy we can recommend the best places to purchase your carpet; answer any carpet or pad related questions you may have; guide you on the best selection for your home, rental or business; take room measurements and calculate yardage so your ready to purchase the correct amount of carpet and pad; give you a same-day quote on installation; discuss carpet arrival date so we ready for install when your carpet arrives; and more! So, call JP CARPET before you buy, 575.707.1180.

Will I see the seam?

It is possible. Despite the common misconception that seams are invisible, carpet seams can be visible or invisable depending on carpet fibers, lighting and seam placement. Of course most seams will be slightly visible and in time will blend. But a seam that is visible does not necessarily mean it will separate. A good rule of thumb is to place seams under furniture, out of traffic areas and away from direct sunlight. If you are concerned about the visibility of the seams speak with the installer and they can give advice on carpet selection and seam placement.

Why do I need to buy 45 sq yds when my room is only 40 sq yds?

Most carpets come in 12 ft width. So, if your room(s) is larger than 12 ft wide and 12 ft long then you will need an extra piece of carpet we call a 'fill.' Good rule of thumb is not to have more than three or four pieces of carpet seamed together in one room. So, the extra yardage comes from needing a 'fill' with the carpet pile from all pieces running the same directions. You may be left with a remnant, but don't think of it as a waste. It is a good idea to have an extra piece of carpet in case of accidents. Ex.: pet rips carpet, spilled bleached, burn from fireplace, etc. These accidents can be repaired with the remnant carpet.

My home is out-of-town, can I do my own measurements?

Most of us are well equipped to use a tape measure. When measuring for carpet a good 'rule of thumb' is to measure three inches up each wall and do not forget the threshold. If your room falls under 12 ft wide and 12 ft long your good to go on ordering your carpet and pad. BUT if your room(s) are larger, you may want to give your measurements to the installer to help calculate the yardage needed for install because you may need an extra piece of carpet to seam to the larger piece.

I'm bringing my carpet from Albuquerque, is it okay to bend it?

NO! It is not a good idea. In some cases installers will bend the carpet when going around tight hallways or up narrow staircases. But it is not a good idea to bend carpet for a prolonged amount of time. Try your best not to bend it or you can request a tube to slide in roll to help prevent it from bending.

What do I need to do to prepare for install day?

Customer is responsible for pre-install prep, including but not limited to moving furniture, equipment or personal items, removal of any items (small or large) on the floor for install, storing materials properly prior to install day, it is the owners responsibility to make sure that all small children and pets are kept out of the working area for the duration of the project for their protection. (JP CARPET is not responsible for any pet(s) that may get hurt or escape the home or premises during job), easy access in and out of the home or building, and in some cases, customer will be responsible for existing carpet and pad removal due to job size or if existing floor covering is contaminated (ex: pet urine), etc. Call for details, 575.707.1180.

Vinyl Installation

Do you install vinyl?

Yes. We do offer vinyl installation -- Sheet vinyl or vinyl tiles. Although, from experience, we recommend certain vinyls for certain floors. Also in some cases, underlayment may be needed to the condition of the subfloor. Call us before you buy and we can assist with recommendations for materials and installation, 575.707.1180.

 

Do I need underlayment with my vinyl installation?

Maybe. In some cases, if your subfloor is in great shape (smooth, flat surface) you can go right over it with your vinyl. Unfortunately, most subfloors are not so. In these cases underlayment is recommended for a proper hold. The vinyl must be able to properly adhere to the subfloor with glue. If there are too many imperfections the glue may not adhere properly and cause bubbling in the future. Not to mention that vinyl adheres to the subfloor perfectly and in some cases can highlight the imperfections of your floor depending on lighting. For the best results, call us before you buy and we can offer recommendations on materials and installation, 575.707.1180.

Can I loose-lay my sheet vinyl?

Not recommended. Although some salespeople and installers offer the loose-lay option for installation, we do not recommend it. From experience, loose-lay vinyl installation will not protect your subfloor. Allowing moisture to build under vinyl and cause damage to your subfloor. Another common problem with loose-lay vinyl is bubbling. If the vinyl is not layed tightly wall-to-wall or heavy furniture is slid over vinyl, bubbling will occur. This can be a headache, damage your vinyl and cause you to re-install the vinyl with glue or in worse case scenario, you'll have to buy new vinyl. Call us before you buy and we can offer recommendations on materials and installation, 575.707.1180.

 

What do I need to do to prepare for the install?

Customer is responsible for pre-install prep, including but not limited to moving furniture, equipment or personal items, removal of any items (small or large) on the floor for install, storing materials properly prior to install day, it is the owners responsibility to make sure that all small children and pets are kept out of the working area for the duration of the project for their protection. (JP CARPET is not responsible for any pet(s) that may get hurt or escape the home or premises during job), easy access in and out of the home or building, and in some cases, customer will be responsible for existing floor covering removal due to job size or if existing floor covering is contaminated (ex: pet urine), etc. Call for details, 575.707.1180.

Guarantee

Carpet Cleaning

We at JP Carpet guarantee to perform to the best of our ability and knowledge to assure customer satisfaction. Please notify us of any concerns with your cleaning within two days and we will be happy to work with you!

In some case the soil or odor has penetrated the carpet backing and possibly the padding. If so, we cannot guarantee complete removal of stain or odor. There are substances that can permanently discolor the carpet fibers. Also age, past carpet maintenance and type of carpet also plays a factor in whether stains can be removed.

Carpet Re-stretch or Repair

We guarantee to be honest and let you know whether your carpet can be repaired or re-stretched. Some carpets have gone past their time and can no longer be repaired or the damage is too extensive. If this is the case we will let you know of your options and work with you the best we can.

A repair or re-stretch is primarily done to give you more time until you can replace it. We perform the repair or re-stretch to the best of our ability and knowledge to assure your satisfaction and pro-long your carpet as far as possible but there is no extended warranty on these services due to the nature of them.

Carpet Installation

JP Carpet is dedicated to offering professional installation with honesty and hard work. If at any time you are not satisfied with the installation please contact JP Carpet as soon as you notice the problem and we will address it in a timely manner. If the problem falls under our Warranty, we will honor our Warranty and repair the problem.

One Year Installation Warranty  is available for carpet installation done on new carpet and new pad, if carpet is stored and transported properly prior to installation, and if carpet purchased is correct yardage needed for job. For more information on our Warranty, call 575.707.1180

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